Nope!  Our courses are designed to be completed around your busy schedule, and therefore there are no set times that you need to be online.   However, we encourage students to log in daily (when possible) and check out the Discussion Forums for their course frequently. Need some extra time?  No worries!  Catch up in the…

Sign up for our eNews!  Equine Guelph’s eNews is the best way to learn about upcoming courses, special opportunities, new research, and much more – sign up today! For Portal users, you can update your communications preferences to receive eNews by clicking My Account > My Subscriptions You can also follow us on Twitter, Facebook, and…

A successful course registration will trigger a confirmation email to the address provided on the registration page.  If you do not receive a confirmation email, please check your email Junk/Spam folder (and be sure to mark the email as ‘Safe’ when you find it!).  You can also see which courses you have registered for by…

To view your certificate, go to My Accounts>My Certificates.  Open your certificate, and click Print.   You can either print directly from this screen, or you can choose to Print>Save As a PDF to save a copy of your certificate to your device. For assistance with this, please reach out to us at [email protected].

Most of our short courses have an official time period of either one or two weeks in length.  This is the time in which our instructors and guest experts are available for questions and discussions in the Forums.  Most students tend to finish the course during this time. After the official time period ends, we…

While this generally depends on the course, most daily lessons are designed to be completed in an hour or less.  Please anticipate spending about 5-10 hours of time per week of course.  This includes time spent watching course videos, completing readings and activities, and participating in online discussions.   In each course, your instructors will indicate…

When registering for a course, please verify that your credit card information is correct and up-to-date, and that the address entered on the registration page matches the address associated with your credit card.  If this is the case, and you are still unable to register, please send an email to [email protected] for assistance.  In your…

For minor issues, please leave a comment in the Questions for the Facilitator discussion area of your course and we will assist (other students may be experiencing the same issue!).  For major issues, such as a loss of course access or other technical difficulties, send an email to [email protected] and we will investigate.  Please note…

Please send an email to [email protected] to make special arrangements for Horse Portal course registrations!

Please send an email to the Course Facilitator ([email protected]).  They will be able to provide guidance/suggestions for you.

To complete a short course and receive your certificate, each lesson must be marked as “Complete” by clicking the “Mark Complete” button.  This must be done for all lessons of the course.  Go to the course home page, and review the lessons to ensure each one has been marked as complete.

Please send an email to your course instructor ([email protected]), and we will assist.