Frequently Asked Questions

I’m interested in Large Animal Rescue training for my staff/organization – how do I get more information?

Categories: Large Animal Rescue

Please review and contact Susan Raymond [email protected]

I’ve completed a certificate, but the name is incorrect – how can this be fixed?

Categories: Accounts

Please reach out to us at [email protected] for assistance, and we can adjust your certificate to appear as you wish!

I’ve completed other equine courses through the University of Guelph, but I don’t see them with my account – where can I find them?

Categories: Accounts

Equine Guelph’s 12 week certificate courses are hosted by OpenEd – please reach out to them at [email protected]  These courses are not associated with your Horse Portal account, and so will not appear under your profile.

I’ve started on a short course, but I don’t think I will have time to finish it – what should I do?

Categories: Courses

The Horse Portal’s online courses are designed to learn at your own pace, and at your own schedule, but things happen!  If due to extenuating circumstances (illness, injury, family emergency, etc.), you feel you will be unable to complete the course before it closes, please reach out to your Course Instructor/Facilitator, or send an email…

I’ve forgotten my password. How can I recover it?

Categories: Registration

On the login screen, there is an option to reset your password.  Enter your email and click the link – this will trigger a reset password email to your account.  (Please check your email Junk/Spam folder if you do not see the email right away!).

My organization is interested in partnering with Equine Guelph on The Horse Portal, either to arrange a discounted rate, or to create an exclusive course, for our membership. How can this be done?

Categories: Partnerships

Equine Guelph is proud to partner with a variety of sport, welfare, and emergency organizations in its mission to promote quality online education.  Please send an email to [email protected] with your inquiry!  

What discounts or special rates are available?

Categories: Registration

Additional discounts are available to a variety of groups, including: Members in good standing from any of the ten English-speaking Provincial and Territorial Sport Organizations (e.g., Ontario Equestrian, Alberta Equestrian Federation) Members in good standing from certain horse racing organizations (e.g., Standardbred Canada, Ontario Racing, Horse Racing Alberta) Canadian Therapeutic Riding Association ( CanTRA) members.…

What is the focus of Large Animal Emergency Rescue training?

Categories: Large Animal Rescue

The focus of Large Animal Emergency Rescue training is the technical aspects of emergency rescue procedures to assist a large animal out of a predicament ​such as a trailer roll-over, horse caught in a bog or other rescue situations (this is not about neglect / welfare situations). Responding to incidents involving animals can involve people putting themselves and…